Do you coach clients over the phone (not video-calling)?

UPDATED: Yes, I do! While I prefer to use Zoom for coaching that is not face-to-face, I have softened my stance on voice-only coaching. The body language cues available on a video call are a valuable communication tool, but I respect that fact that some folks open up better over the phone. So, to get the best out of a voice-only session, I recommend following these guidelines:

  • Ensure you are in a quiet place during our call. Background noise can sound magnified over the phone, which can make clear communication difficult.
  • Ensure that you are in a place free of distractions during our call. If possible, ask friends or family to give you the necessary space to engage in the discussion without interruptions.
  • Use a headset or earphones if possible. This will not only be more comfortable than holding your phone by hand, but will also provide better audio. Good audio is essential for a successful session.

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